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Terms & Conditions

Terms and Conditions of the PUQUU online store

These Regulations specify:

  • the rules for the sale of Goods in the online store www.puquu.com, run by Yamann Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław (54-530) at ul. Skrzypowa 1, entered into the register of entrepreneurs kept by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register, under KRS number: 0000444280, using REGON number 022037032 and NIP 8992740275, share capital: PLN 140,000.00, BDO 000640660;

  • the terms and conditions of providing services by electronic means and the rules of using the website available at www.puquu.com, in accordance with the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2024, item 1513, as amended).

Definitions

The terms used in these Regulations mean:

Chat – a free service provided electronically, available in the Store, enabling contact with the Seller after opening the chat window using the appropriate button on the Store's website, enabling the customer to obtain automated responses and, if a consultant is available, to hold a real-time conversation with the consultant during the hours indicated on the Store's website.

Working day – a day from Monday to Friday, except public holidays in the territory of the Republic of Poland.

Contact Form – a free service provided electronically, available in the Store, enabling contact with the Seller.

Order Form – a free service provided electronically, available in the Store, through which the Customer can place an Order.

Consumer – a Customer who is a natural person performing a legal transaction with the Seller that is not directly related to their business or professional activity.

Customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places an Order in the Store.

Civil Code – the Act of 23 April 1964 (consolidated text: Journal of Laws of 2025, item 1071, as amended).

Cart – an element of the Store's software in which the Goods selected by the Customer for purchase are visible.

My account – a free service provided electronically, available after logging in via the Store, where the data provided by the Customer and information about placed Orders are collected. Upon creating My account, the Customer concludes a contract for the provision of a digital service.

Newsletter – a free service provided electronically via e-mail which allows the Customer, after providing an e-mail address and giving consent, to receive periodic e-mails containing information about current offers, promotions and events. Upon subscribing to the Newsletter, the Customer concludes a contract for the provision of digital content.

Product availability notification – a free service provided electronically via e-mail which allows the Customer, after providing an e-mail address and expressing consent, to receive a one-time e-mail containing information about the availability of the Goods marked by them. Upon marking the Product availability notification, the Customer concludes a contract for the supply of digital content.

Regulations – these Regulations on the principles of sale and provision of services by electronic means within the online store www.puquu.com.

Shop / Store – the website available at www.puquu.com, through which the Customer may, in particular, place Orders. The technical conditions for using the Store require: a device with active access to the Internet, a browser that supports JavaScript and cookies, and a minimum screen resolution of 1024×768.

Seller – Yamann Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław (54-530) at ul. Skrzypowa 1, entered into the register of entrepreneurs kept by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register, under KRS number: 0000444280, using REGON number 022037032 and NIP 8992740275, share capital: PLN 140,000.00, BDO 000640660. The Seller is also a service provider within the meaning of the Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2024, item 1513, as amended).

Goods – products presented in the Store, offered for retail sale.

Sales contract – a contract for the sale of Goods within the meaning of the Civil Code, concluded between the Seller and the Customer using the Store's website. The law applicable to Sales Contracts is Polish law.

Consumer Rights Act – the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2024, item 1796, as amended).

Order – the Customer's declaration of will aimed directly at concluding a Sales Contract, specifying in particular the type and number of the Goods.

Forms of contact with the Seller

  • Postal address: ul. Skrzypowa 1, 54-530 Wrocław

  • E-mail address: hello@puquu.com

  • Contact form in the Store

Providing services by electronic means

  1. The Seller provides services by electronic means in the form of My account, Chat, Contact Form and Order Form, which are provided via the Store, as well as the Newsletter and Product availability notification, which are provided via e-mail.

  2. In order to use My account, it is necessary to provide an e-mail address to which each one-time access password will be sent. The code can be used only once and expires within 15 minutes from the moment it is sent.

  3. The services are provided free of charge.

Services may be:

  • one-time – Chat, Contact Form, Order Form, Product availability notification;

  • periodic, provided for an indefinite period – My account, Newsletter.

  1. The contract for the provision of electronic services is concluded when the Customer starts using them and accepts the Regulations.

  2. The Seller does not guarantee the continuity of the provision of services by electronic means and reserves the right to suspend the provision of services at its own discretion at any time, which will not affect the performance of concluded contracts and will not violate the acquired rights of Customers.

  3. The Seller is not responsible for the inability to use the Store, incorrect data display or the correct operation of the Store resulting from technical faults, IT system errors or factors beyond the Seller's control. The Seller is not liable for damage caused by malfunctions of the transmission system, including equipment failures, delays and disruptions in the transmission of information.

  4. The Seller is not responsible for the Customer disclosing their login and password to third parties.

  5. All services provided electronically that are available in the Store, as well as services added in the future, are subject to the general provisions of the Regulations unless otherwise indicated.

  6. The Seller and the Customer undertake to refrain from any actions that may hinder or destabilize the operation of the Store or the use of the services provided through it.

  7. The condition for using services provided electronically is to provide the personal data marked as mandatory. The Customer is obliged to provide their data carefully and must not knowingly enter false or unlawful data.

  8. The Customer is prohibited from providing content that is unlawful, offensive, or that contains viruses or other malicious software, and from taking any actions that may cause disruptions or damage to the Store.

  9. The contract for the provision of electronic services may be terminated by the Store with one month's notice, which will not affect the performance of concluded contracts and will not violate the acquired rights of Customers.

  10. The Customer may terminate the contract for the provision of electronic services with immediate effect at any time. However, termination may affect the Customer's ability to use the Store to the extent that the use of services provided electronically is necessary to use the Store.

The Seller may terminate the contract for the provision of electronic services without notice and stop providing these services in whole or in part if the Customer:

  • violates important provisions of the Regulations, in particular impersonates another person or provides false personal data during registration;

  • violates the provisions of generally applicable law in connection with the use of the Store;

  • repeatedly uses the Store contrary to its intended purpose;

  • acts to the detriment of the Seller, entities cooperating with the Seller or other Customers; pursuing claims due to the Customer from the Seller is not considered acting to the Seller's detriment within the meaning of this point.

  1. Information about cookies can be found in the Store in the Cookie Policy tab.

  2. In order to ensure the security of the transmission of messages and data in connection with the services provided in the Store, the Seller takes technical and organizational measures appropriate to the level of threat to the security of the services provided, in particular measures to prevent unauthorized persons from obtaining and modifying personal data transmitted over the Internet.

Withdrawal from the contract for the provision of electronic and digital services

  1. The Customer may withdraw from the contract for the provision of electronic services without giving a reason by submitting an appropriate declaration within 14 days from the date of conclusion of the contract, via My account or to the address hello@puquu.com.

  2. The declaration of withdrawal should include the Customer's name and surname, residential address and e-mail address.

  3. The template for withdrawal from the contract is an annex to the Regulations, but its use is not obligatory.

  4. In order to meet the withdrawal deadline, it is sufficient for the information regarding the exercise of the right to withdraw to be sent before the deadline expires.

  5. If the declaration referred to above is submitted, the Seller will immediately send the Customer confirmation of receipt of the declaration to the e-mail address provided.

  6. In the event of withdrawal from the contract, the contract for the provision of electronic services is deemed not to have been concluded.

  7. The Customer is not entitled to withdraw from the contract for the provision of services if the Seller has fully performed the service with the express consent of the Customer, who was informed before the service began that they would lose the right to withdraw once the Seller completed the service.

The Customer may withdraw from the contract without requesting the delivery of digital content or a digital service if:

  • it clearly follows from the Seller's statement or the circumstances that the Seller will not provide the digital content or digital service; or

  • the Customer and the Seller have agreed, or the circumstances of concluding the contract clearly indicate, that a specific delivery deadline for the digital content or digital service was of significant importance to the Customer, and the Seller did not deliver it within that deadline.

Rules for using the Store

To use the Store, including viewing Goods and placing Orders, the Customer must have a device allowing access to the Internet and a web browser. The use of the Store's services may also require:

  • an active e-mail account;

  • standard, commonly available software for viewing websites and files with the extensions .jpg, .jpeg and .pdf;

  • acceptance of the use of cookies.

  1. To purchase the Goods, the Customer must use My account.

  2. The information provided on the Store's website, including information about the Goods presented – in particular their descriptions, technical and operational parameters and prices – constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

Procedure for concluding a Sales Contract

  1. In order to conclude a Sales Contract via the Store, visit the website www.puquu.com, select the Goods and take the further technical steps based on the messages displayed to the Customer and the information available on the website.

  2. The Store allows the purchase of Goods and services 24 hours a day, 7 days a week.

  3. The Customer selects the ordered Goods by adding them to the Cart.

  4. Orders are placed using the Order Form available in the Store.

  5. When placing an Order – until the “Buy and pay” button is pressed – the Customer may modify the entered data and the selection of Goods. For this purpose, follow the messages displayed to the Customer and the information available on the website.

In the Order Form, the Customer is asked to provide all data necessary to complete the Order, i.e.:

  • name and surname / company name of the entrepreneur;

  • delivery address;

  • e-mail address;

  • contact telephone number;

  • NIP – in the case of a request for a VAT invoice.

After the Customer provides all necessary data, a summary of the placed Order is displayed. The summary includes information regarding:

  • the subject of the Order;

  • the unit and total price of the ordered Goods or services, including delivery costs and additional costs (if any);

  • the selected payment method;

  • the selected delivery method.

  1. In order to send the Order, it is necessary to accept the content of the Regulations and the privacy policy as well as the instructions on withdrawal from a distance contract, to provide the personal data marked as mandatory, and to press the “Buy and pay” button.

  2. By placing an Order, the Customer agrees to receive transaction-related information and notifications about changes to these Regulations at the e-mail address provided.

  3. Sending the Order by the Customer constitutes a declaration of will to conclude a Sales Contract with the Seller in accordance with the Regulations.

  4. After placing and paying for the Order, the Customer receives an e-mail entitled “Order Confirmation”, containing the final confirmation of all important elements of the Order.

  5. The Sales Contract is considered concluded when the Customer receives the e-mail message referred to above.

  6. The Sales Contract is concluded in a language consistent with the language of the Store selected by the Customer, with content consistent with the Regulations.

Delivery

Deliveries are made to the countries listed below, to the address indicated by the Customer when placing the Order. Delivery of the ordered Goods takes place by courier on the following terms.

1) Deliveries within the territory of the Republic of Poland

Delivery method Orders up to PLN 199 Orders over PLN 199
InPost parcel locker PLN 10.99 Free
InPost courier PLN 10.99 Free
DPD courier PLN 10.99 Free
UPS courier PLN 10.99 Free
DHL courier PLN 10.99 Free
Orlen Paczka PLN 10.99 Free
DHL collection point PLN 10.99 Free

If the value of the Order is higher than PLN 199, delivery within Poland is free of charge.

2) International deliveries

Delivery costs depend on the value of the Order. For Orders over €100, delivery is free of charge. The carrier, delivery cost and estimated delivery time for each country are set out in the table below:

Country Carrier Orders up to €60 Orders €60–100 Orders over €100 Est. delivery (business days)
United Kingdom DHL €10 €5 Free 3
Spain DPD, DHL €7 €5 Free 3–4
Italy DPD, DHL €7 €5 Free 3–4
Portugal DPD, DHL €7 €5 Free 4–5
France DPD, DHL €7 €5 Free 4
Germany DPD, DHL €7 €5 Free 2
Netherlands DHL €7 €5 Free 2
Ukraine Nova Post €3 €3 Free 4–5
Denmark DHL €7 €5 Free 3–4
Sweden DHL €10 €5 Free 3–4
Finland DHL €7 €5 Free 4–5
Hungary DHL €7 €5 Free 2–3
Slovakia DHL €7 €5 Free 2
Czechia DHL €7 €5 Free 2
Romania DHL €7 €5 Free 4–5
Greece DHL €10 €5 Free 7
Bulgaria DHL €10 €5 Free 5
Austria DHL €7 €5 Free 2
Belgium DHL €7 €5 Free 2–3
Lithuania DHL €7 €5 Free 2–3
Latvia DHL €7 €5 Free 2–3
Estonia DHL €7 €5 Free 3–4
Luxembourg DHL €7 €5 Free 3–4
Ireland DHL €10 €5 Free 4
Croatia DHL €10 €5 Free 4–5
Slovenia DHL €10 €5 Free 4–5

The estimated delivery time is given in Working days and is counted from the date of payment for the Order.

  1. Personal collection of the Goods is possible at the Seller's office at ul. Skrzypowa 1, 54-530 Wrocław, after prior telephone contact and arrangement of the collection time.

  2. Information on the total value of the Order together with delivery costs is available in the Order summary in the Store and in the Order confirmation.

  3. For Orders delivered within the territory of the Republic of Poland, the delivery deadline is three Working days, counted from the date of payment for the Order by the Customer. Orders placed on Working days before 12:00 are shipped on the same day.

  4. Together with the information about the shipment, the Customer receives an electronic proof of sale in the form of a VAT invoice (a personal or company invoice, depending on the Customer's choice).

Prices and payment methods

  1. Prices of Goods in the Store are given in the currency consistent with the Store language selected by the Customer and include VAT, excluding shipping costs.

  2. Shipping costs are added to the total amount of ordered Goods and are borne by the Customer. The final price binding on the Customer is the price given in the offer at the time of placing the Order.

  3. The Customer may pay the price as follows: for Orders in Polish currency – by prepayment via the TPay payment system; for Orders in a currency other than Polish – by prepayment via Shopify Payments.

  4. The price presented in the Store is not personalized on the basis of automated decision-making or profiling.

  5. All invoices relating to retail sales within the European Union are issued under the OSS (One Stop Shop) procedure in accordance with the applicable VAT rates of the country of purchase. Where the purchase is related to the Customer's business activity, at the Customer's request sent to hello@puquu.com an invoice will be issued with a 0% rate (intra-Community supply of goods) after verifying the conditions enabling the application of this rate.

The right to withdraw from the contract

  1. The Consumer has the right, pursuant to legal provisions, to withdraw from a contract concluded remotely, without giving a reason, by submitting an appropriate declaration via the “Request a refund” option available in the Store, within 30 days from the date of delivery of the Goods. If the Order includes several Goods delivered separately, in batches or in parts, the deadline is counted from the date of taking possession of the last Goods, batch or part.

  2. The Seller will immediately provide the Consumer with confirmation of receipt of the declaration of withdrawal.

  3. In the event of withdrawal from a distance contract, the contract is considered not concluded. What the parties have provided is returned unchanged.

The return should be made immediately, no later than within 14 days from the date of submission of the declaration. The Customer may take advantage of the free quick return offered by the Seller:

  • within the territory of the Republic of Poland: quick InPost returns or quick DPD returns;

  • within the rest of the European Union: quick DPD returns – RETURN MY PARCEL.

  1. If the Customer chooses a return method other than the one offered by the Seller, the purchased Goods should be returned to the following address: YAMANN Sp. z o.o., ul. Skrzypowa 1, 54-530 Wrocław. In that case the return costs are borne by the Consumer.

  2. The Goods returned by the Customer should be packaged appropriately to ensure no damage to the shipment during transport.

  3. In the event of withdrawal from the contract, the Seller will return to the Customer all payments received from them, including the costs of delivering the Goods (except for additional costs resulting from the Customer choosing a delivery method other than the cheapest delivery method offered by the Store), immediately and no later than 14 days from the date on which the Goods were returned. The refund will be made using the same payment methods used by the Customer in the original transaction, unless the parties agree otherwise.

  4. The Consumer is liable only for any reduction in the value of the Goods resulting from using them in a manner other than what was necessary to establish the nature, characteristics and functioning of the Goods.

The right to withdraw from the contract and return the Goods does not apply to contracts:

  • the subject of which is non-prefabricated Goods, manufactured according to the Consumer's specifications or serving to meet their individual needs;

  • in which the subject of the service is Goods that deteriorate quickly or have a short shelf life;

  • in which the subject of the service is Goods delivered in a sealed package which, after opening, cannot be returned for health-protection or hygiene reasons, if the package was opened after delivery;

  • in which the subject of the service is Goods which, after delivery, due to their nature are inseparably combined with other goods;

  • in which the subject of the service is sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery.

The template for withdrawal from the Sales Contract is an annex to the Regulations, but its use is not obligatory.

Complaints regarding the Goods

  1. The Customer undertakes to check the quantity and quality of the Goods immediately and, if quantitative or qualitative defects are found, to report and file a complaint immediately, no later than within 14 days. Complaints from Customers who are not Consumers for mechanical damage of external origin will not be accepted if a damage report has not been prepared with the supplier.

  2. In order to submit a complaint, the Customer is obliged to inform the Store by e-mail at hello@puquu.com and then proceed in accordance with the information received.

  3. A complaint should include the details of the person filing it (name and surname or business name, residential or registered office address, e-mail address) and a description of the event giving rise to the complaint.

  4. The Seller will consider complaints within 14 days from the date of receipt of the complaint.

  5. The Seller reserves the right to refuse to accept a complaint in the event of any modifications to the Goods by the Customer.

  6. The Seller reserves the right to refuse to accept complaints in cases of: the exclusive fault of the user, mechanical damage, improper maintenance, or use of the Goods inconsistent with the instructions.

  7. If the complaint is accepted, the shipping costs of the complained-about product will be refunded to the Customer within 14 days from the date of acceptance of the complaint.

  8. The Consumer also has the right to submit a complaint on the basis of Articles 43a–43g of the Consumer Rights Act if it is disclosed that the purchased Goods are inconsistent with the Sales Contract, within 2 years from the date of delivery of the Goods to the Consumer.

  9. If the Goods are inconsistent with the contract, the Consumer may request that they be repaired or replaced. The Seller may make a replacement when the Consumer requests repair, or make a repair when the Consumer requests replacement, if bringing the Goods into compliance with the contract in the manner chosen by the Consumer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into compliance with the contract.

  10. The Seller shall repair or replace the Goods within a reasonable time from the moment the Seller was informed by the Consumer of the lack of compliance with the contract, and without excessive inconvenience to the Consumer, taking into account the specific nature of the Goods and the purpose for which the Consumer purchased them. The costs of repair or replacement, in particular the costs of postage, transport, labour and materials, are borne by the Seller. The Consumer provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Consumer at the Seller's expense. If the Goods were installed before the lack of compliance was discovered, the Seller dismantles the Goods and reassembles them after repair or replacement, or arranges for these activities to be performed at the Seller's expense.

If the Goods are inconsistent with the contract, the Consumer may submit a declaration of price reduction or withdrawal from the contract when:

  • the Seller refused to bring the Goods into compliance with the contract in accordance with the point above;

  • the Seller did not bring the Goods into compliance with the contract in accordance with the point above;

  • the lack of compliance of the Goods with the contract continues, even though the Seller has tried to bring the Goods into compliance;

  • the lack of conformity of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first using the protective measures specified above;

  • it clearly appears from the Seller's statement or the circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.

  1. The reduced price must be in such proportion to the price resulting from the contract that the value of the Goods that do not comply with the contract remains in proportion to the value of the Goods that comply with the contract. The Seller returns the amounts due as a result of exercising the right to a price reduction immediately, no later than within 14 days from the date of receipt of the Consumer's declaration of price reduction.

  2. The Consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial. It is presumed that the lack of conformity of the Goods with the contract is significant.

  3. If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer may withdraw from the contract only in relation to those Goods, and also in relation to other Goods purchased together with the non-conforming Goods, if the Consumer cannot reasonably be expected to agree to keep only the conforming Goods.

  4. In the event of withdrawal from the contract, the Consumer shall immediately return the Goods to the Seller at the Seller's expense. The Seller returns the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return. The Seller refunds the price using the same method of payment used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for them.

  5. In the case of Customers who are not Consumers, the application of warranty provisions is excluded, and any liability of the Seller is limited to the value of the Goods complained about.

  6. In the event of a defect in the Goods, the Customer may complain about the defective Goods under the guarantee, provided that a guarantee has been granted. Unless the description of the Goods states otherwise, it is assumed that no guarantee has been granted. The guarantee conditions are always attached to the shipped Goods. The Customer may take advantage of guarantee services directly from the manufacturer of the Goods or at the indicated service points, which will speed up the complaint-processing time. If it is necessary to deliver the complained-about Goods in order to consider the complaint, the Customer is obliged to return them together with the guarantee document and proof of purchase at their own expense. Complaints will be considered no later than 14 Working days from the date of receipt of the Goods by the manufacturer or service centre, on the terms specified in the guarantee conditions.

Complaints regarding the operation of the Store and services provided electronically

  1. Complaints regarding the operation of the Store and relating to the provision of electronic services or the performance of contracts for the supply of digital content or digital services may be submitted by e-mail sent to hello@puquu.com.

  2. When submitting a complaint, please provide your name and surname and delivery address, and describe your objections, including the date of any event giving rise to the complaint.

  3. The response to the complaint will be provided by the Seller within 14 days from the date of its receipt.

  4. The Customer will be informed about the method of considering the complaint in the same way in which the complaint was submitted.

  5. The Customer has the right to pursue the claims arising from the provision of digital content or digital services specified in Articles 43h–43q of the Consumer Rights Act, in particular, if the digital content or digital service is inconsistent with the contract, the Customer may demand that it be brought into compliance with the contract. The Seller may refuse to bring the digital content or digital service into compliance with the contract if doing so is impossible or would require excessive costs for the Seller. The Seller shall bring the digital content or digital service into compliance with the contract within a reasonable time from being informed by the Customer of the lack of compliance, and without undue inconvenience to the Customer, taking into account their nature and the purpose for which they are used. The costs of bringing the digital content or digital service into compliance with the contract are borne by the Seller.

Out-of-court methods of resolving disputes

If the complaint procedure does not bring the result expected by the Customer, the Customer may use, among others:

  • mediation conducted by the regionally competent Provincial Inspectorate of the Trade Inspection, to which a request for mediation should be submitted. As a rule, the procedure is free of charge. The list of Inspectorates is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq595;

  • the assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of the Trade Inspection, to which an application to consider the case before the arbitration court should be submitted. As a rule, the procedure is free of charge. The list of courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596;

  • the free assistance of the municipal or district Consumer Ombudsman.

Packaging

  1. The packaging used by the Seller in the sale and shipment of Goods is: paper and cardboard packaging, and plastic packaging in the case of Goods exposed to damage by the supplier.

  2. Packaging waste generated in households should be placed selectively in the appropriate containers or bags intended for municipal waste, in accordance with the regulations on maintaining cleanliness and order adopted separately by each municipality.

  3. Packaging waste may also be sent to designated Municipal Waste Separate Collection Points. Detailed information on their location and opening hours is published by the municipalities.

  4. Packaging waste that is not generated in households should be managed in accordance with the rules applicable to a given enterprise.

  5. It is prohibited to: place packaging waste in containers or bags not intended for collecting this type of waste, or manage waste contrary to applicable law, including burning waste.

  6. Proper handling of packaging waste contributes to preventing environmental pollution and reducing the consumption of raw materials.

  7. The Seller is not obliged to carry out selective collection of packaging waste from packaged products in the Store at the Seller's expense. Packaging waste located on the Seller's premises is managed in accordance with applicable legal regulations. The Seller cooperates with entities that hold the required administrative decisions authorizing them to manage waste.

Personal data

  1. The condition for finalizing purchases in the Store is to provide all the Customer's data required in the Order Form and to select the appropriate checkbox constituting the Customer's consent to the processing of their personal data, as well as the checkbox confirming familiarity with and acceptance of these Regulations and the Privacy Policy.

  2. All Customer data provided in the Store will be used only for the purpose of performing, amending or terminating the contract or, where consent is given, for other marketing activities, in particular information about new products and services of the Store, provided that the Customer consents by checking the appropriate checkbox to receiving commercial information via electronic means of communication.

  3. All the Customer's personal data will be processed by the Seller in accordance with the available Privacy Policy. The administrator of the Customer's personal data is Yamann Spółka z ograniczoną odpowiedzialnością with its registered office in Wrocław (54-530) at ul. Skrzypowa 1, entered into the register of entrepreneurs kept by the District Court for Wrocław-Fabryczna in Wrocław, 9th Commercial Division of the National Court Register, under KRS number: 0000444280, using REGON number 022037032 and NIP 8992740275, share capital: PLN 140,000.00.

  4. Only personal data provided voluntarily by the Customer is collected.

  5. The data administrator is not responsible for the Customer providing false or incomplete personal data.

  6. Details regarding the processing of personal data can be found in the Privacy Policy.

Final provisions

  1. All content contained in the Store is subject to legal protection, and its use will constitute a violation of the law.

  2. The names, trademarks and marks listed on the Store's website are the exclusive property of their owners and are provided for information purposes only.

  3. The law applicable to all matters covered by these Regulations, including those related to the operation of the Store, the provision of services by electronic means, and concluded Sales Contracts, is Polish law, with the reservation that such a choice may not deprive the Consumer of the protection granted to them under provisions that cannot be excluded by contract under the law applicable to the Consumer's place of habitual residence. In matters not regulated in these Regulations, the provisions of Polish law shall apply, in particular the Civil Code and the Consumer Rights Act of 30 May 2014.

  4. Unless otherwise provided by mandatory provisions of law, the court competent to hear all disputes between Customers and the Seller is the Polish court having jurisdiction over the Seller's registered office, with the proviso that in matters relating to Consumers the competent Polish court is determined according to the rules of general jurisdiction.

  5. The content of the Regulations may be changed, of which the Customer will be informed in advance via e-mail sent to the Customer's e-mail address and by publishing the new content of the Regulations in the Store together with an indication of its effective date. Changes to the Regulations will not violate the rights acquired by Customers using the Store before the date of entry into force of the changes; in particular, changes to the Regulations will not affect Orders already placed or contracts already concluded or performed. If the Customer does not accept the Regulations, they should stop placing Orders. If the Customer does not inform the Seller of the lack of acceptance within 14 days from the date of publication of the information about the change to the Regulations, they are deemed to have accepted the Regulations in their current version.