Returns and complaints
We want your shopping experience to be enjoyable and hassle-free. However, if something doesn't meet your expectations, don't worry – we're here to help!
Do you want to return a product?
You have 30 days to decide if you want to keep the product – and you don't pay for return shipping. It's on us!
What needs to be done?
- Log in with the e-mail address you used to make your purchase in our store.
- In your user panel, next to the order you want to return, click “Request a return”.
- Once we have accepted your return request, please follow the instructions below for your country.
Returns within Poland
InPost – Parcel Locker / Quick Returns App
- Go to: szybkiezwroty.pl/YAMANN
- Complete the short returns form on the InPost website.
- After completing the form, you will receive an InPost return code and can drop the parcel off at any Parcel Locker / App Locker.
Returns within European Union countries (other than Poland)
DPD
- Go to our DPD returns page
- Enter your tracking number and follow the instructions on the DPD website.
When will I get my refund?
The refund (including delivery costs*) will be made no later than 14 days after we receive your return.
The money will be sent to you using the same payment method you used, unless we agree otherwise.
We are here for you
Have questions? Not sure whether your situation qualifies for a refund or a complaint?
Write to us – we'll be happy to help: oops@puquu.com