Frequently Asked Questions
Shipping
How long does it take to receive my order?
We begin shipping orders out within 1 business day. Delivery takes anywhere between 1-5 business days.
Do you ship internationally?
Yep! For international orders, standard shipping can take up to 10 days, depending on your location
Where can I track my order?
Once your order ships, you'll receive an email with a tracking link to track your order.
Returns
How long do I have to return the item?
We accept returns within 30 days of the purchase date.
What if my items are damaged or defective?
We're here to help! Please email us at hello@puquu.com.
When can I expect my refund?
It takes 2-3 weeks for your refund. We will send you an email once the item has been received and your refund has been processed!
Inventory
Item is out of stock. How long will it be to get restocked?
The time it takes to get a particular item back in stock varies. For an estimated time frame please email us at hello@puquu.com!
Discounts
The sale ended, can I still use the discount code?
To make things fair to everyone, sales discount codes can only be applied within the timeframe of the sale.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, plus TPay, Google Pay and Apple Pay as alternate methods.
Contact
Still have questions? We're happy to help! Please email us at hello@puquu.com and we will get back to you within 24 hours.